Shipping & Returns
At Health Wellness Mart, we are committed to delivering your orders quickly and securely. Please review our shipping details below:
Processing Times
All orders are processed within 1-3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method. Estimated delivery times are as follows:
-
Standard Shipping: 5-10 business days
-
Expedited Shipping: 2-5 business days
Note: Delivery times may vary based on your location and external factors beyond our control.
International Shipping
We currently ship to select international locations. Additional customs fees, duties, and taxes may apply, which are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your shipment’s progress.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed as delivered. If you experience issues with delivery, please contact the carrier directly.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method. Estimated delivery times are as follows:
-
Standard Shipping: 5-10 business days
-
Expedited Shipping: 2-5 business days
Note: Delivery times may vary based on your location and external factors beyond our control.
International Shipping
We currently ship to select international locations. Additional customs fees, duties, and taxes may apply, which are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your shipment’s progress.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed as delivered. If you experience issues with delivery, please contact the carrier directly.
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you may request a return within 30 days of delivery, provided the item meets the following conditions:
✅ Unused and in original packaging
✅ Not damaged or altered
✅ Proof of purchase included
Certain items, such as perishable goods and final sale items, may not be eligible for return.
How to Initiate a Return
To start a return, please contact our support team at slimfixorganictea@gmail.com with your order number and reason for return. If your return is approved, we will provide return instructions.
-
Customers are responsible for return shipping costs unless the item is defective or incorrect.
-
We recommend using a trackable shipping service for your return.
-
Refunds
-
Once we receive and inspect your returned item, we will notify you of the refund approval status. Approved refunds will be processed within 5-7 business days to the original payment method.
-
Damaged or Incorrect Items
-
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.
-
For any additional questions, feel free to contact our customer support team at slimfixorganictea@gmail.com.